We will try our best to get our paw-some products to you as quick and as best we can, but due to recent regulation changes and the pandemic this can cause items to be delayed. We thank you for your patience as we try to mitigate any issues that arrive.

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We use third parties for some of our items to enable us to have a larger range and therefore more revenue to support our cats, this may mean your item may take longer to arrive or have issues that's out of our control. Please contact us and we will try to find out what is happening.

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If you have any further questions or comments, please contact us via email: info@kittycafe.co.uk